There is a 2 year limited warranty for parts and labor. ELTK certified warranty includes normal wear and tear to equipment. This does not include damage to any glass portions of equipment ( steamer jars, electrodes). All of our products are inspected prior to being released from our shipping facility. If you are to receive any boxes which have been damaged please contact us immediately @ 305-825-2565. The right to return defective products shall constitute facialcare.net sole liability and buyers exclusive remedy in connection with any claim of any kind relating to the quality and condition of the product. Our company is not held responsible for any shipping charges on damaged equipment to be sent back to our store for repair. In any event where a product is returned due to damage, product must be shipped directly to our store and client is responsible for any shipping charges which may be required. Upon receipt and inspection of the goods, it will be determined by our return department if the item should be replaced or client issues a credit to their account.